دوره های ویژه هتل داری

English is the main language of communication worldwide and as such is essential for those seeking employment in, or currently employed in front desk/reception jobs in hotels, resorts, spas etc

This course is designed to help learners develop the language and skills necessary for hospitality front desk and receptionist positions.  The course covers practical skills in speaking, listening, reading and writing as appropriate to employees dealing with tourists

Why hotel employees should study this course

• your employees are more engaging, able participate in small talk with guests and make suggestions for activities etc
• your employees are able to feel more confident in their jobs lending to increased staff satisfaction and thus retention
• your guests feel they have received excellent service, often becoming repeat customers and recommending your establishment to others

Required Level of English

This course is aimed at students with at least an INTERMEDIATE level of English

Course Duration

This course contains 32 learning hours

Assessment Method

The course contains 10 units and at the end of each unit there are tasks to complete and submit to your tutor.  The tasks for each unit are graded and once all 10 units have been completed the average grade is calculated and this is the final grade that will appear on your certificate

Course Contents

Unit 1 – Greetings and Useful Phrases & Small Talk

Unit 2 – Time & Dates

Unit 3 – Directions

Unit 4 – Arrivals and Check-In & Departures and Check-Out

Unit 5 – Assistance Over the Phone & Transport

Unit 6 – Room Types & Booking Procedures

Unit 7 – Money: Pricing & Payment

Unit 8 – Facilities & Amenities

Unit 9 – Problems & Handling Complaints

Unit 10 – Being of Assistance & Thank you and Goodbye

English is the main language of communication worldwide and as such is essential for those seeking employment in, or currently employed in hotels, restaurants, bars, cafes etc. that require interaction with tourists.

This course is designed to help learners develop the language and skills necessary for hospitality positions as bar or restaurant staff.  The course covers practical skills in speaking, listening, reading and writing as appropriate to dealing with tourists.

Why service staff should study this course:

• your employees are more engaging, able participate in small talk with guests and make suggestions for activities etc.
• your employees are able to feel more confident in their jobs lending to increased staff satisfaction and thus retention.
• your guests feel they have received excellent service, often becoming repeat customers and recommending your establishment to others.

Required Level of English

This course is aimed at students with at least an INTERMEDIATE level of English.

Course Duration

This course contains 20 learning hours.

Assessment Method

The course contains 10 units and at the end of each unit there are tasks to complete and submit to your tutor.  The tasks for each unit are graded and once all 10 units have been completed the average grade is calculated and this is the final grade that will appear on your certificate.

Course Contents

• Unit 1 – Greetings & Useful Phrases and Small Talk
• Unit 2 – Time & Date
• Unit 3 – Being of Assistance & Taking Reservations
• Unit 4 – Table Types and Settings & Seating and Party Size
• Unit 5 – Drinks & Adjectives to Describe Food and Drinks
• Unit 6 – Food: Meals and Menus & Formal Dining Courses
• Unit 7 – Dissatisfaction & Handling Complaints
• Unit 8 – Money: Pricing & Payment
• Unit 9 – Serving Lingo & Thank You and Goodbye
• Unit 10 – Coats & Restaurant Staff

This course is designed to give hotel housekeeping staff and porters the English language and skills necessary to enable them to communicate effectively with guests, thus increasing their level of customer service skills  and job satisfaction.  The course covers practical skills in speaking, listening, reading and writing as appropriate to everyday tasks.

Why hotel porters and housekeeping staff should study this course:

• your employees are more engaging, able participate in small talk.
• your employees are able to feel more confident in their jobs lending to increased staff satisfaction and thus retention.
• your guests feel they have received excellent service, often becoming repeat customers and recommending your establishment to others.

This course is aimed at students with at least an INTERMEDIATE level of English.

Course Duration

This course contains 20 learning hours.

Assessment Method

The course contains 10 units and at the end of each unit there are tasks to complete and submit to your tutor.  The tasks for each unit are graded and once all 10 units have been completed the average grade is calculated and this is the final grade that will appear on your certificate.

Course Contents

• Unit 1 – Greetings & Useful Phrases and Small Talk
• Unit 2 – Time & Date
• Unit 3 – Directions
• Unit 4 – Being of Assistance & Thank You and Goodbye
• Unit 5 – Room Types & Room Contents
• Unit 6 – Beds and Bedding & Preparing the Room
• Unit 7 – Facilities & Cleaning Equipment
• Unit 8 – Problems & Handling Complaints
• Unit 9 – Parking & Transport
• Unit 10 – Luggage: Terminology & Handling